999btc Terms Conditions: What Applies to Your Account
These terms set out the rules that govern your account with 999btc — from how you access the platform to how transactions are handled and what happens when you need support. Your use of this platform, including deposits via Nagad, Rocket, or Bank Transfer, is subject to these conditions and to the laws applicable in your region.
Account eligibility by local law
Nagad, Rocket & Bank Transfer covered
Published support routes
Jurisdiction-dependent access
POLICY POSTURE
How These Terms Govern Your Use
By opening an account with 999btc and using any part of the platform — whether that is the game lobby, the sportsbook, or your payment wallet — you agree to be bound by these terms. We have written them to be clear and direct, not buried in legal language. Where local law in Bangladesh or your eligible region places additional obligations on either party, those obligations apply alongside these terms and take precedence where there is a conflict. We do not override local consumer protections. Transactions processed through Nagad, Rocket, or Bank Transfer are subject to both these terms and the individual policies of those payment services. If a payment provider's rules conflict with ours on a specific point, we will tell you which set of rules applies to that transaction. We update these terms when our services change or when regulatory requirements shift. When we do, we publish the revised version here and note the date it takes effect. Continuing to use your account after that date means you accept the updated terms. If you do not agree, you should close your account before the new terms come into force. Questions about a specific clause can be sent to our support team through the contact routes listed on this page.
Nagad
Nagad deposits and withdrawals are processed under both these terms and Nagad's own service conditions.
Rocket
Rocket transactions follow the same dual-policy structure — our terms apply to the account side, Rocket's terms apply to the wallet side.
Bank Transfer
Bank Transfer is available for larger account movements and is subject to standard banking compliance requirements in your region.
WHAT IS COVERED
Where These Terms Apply and Where They Stop
Not every part of your experience falls under a single policy. These terms cover your account directly — but third-party services, external links, and payment providers each operate under their own rules. Understanding the boundary helps you know where to direct a question.
Account Access
Your login, account settings, wallet balance, and session activity are fully within the scope of these terms. Any restriction or suspension of access is governed here.
Transactions
Deposits and withdrawals processed through Nagad, Rocket, or Bank Transfer are covered by these terms on the account side. The payment provider's own terms govern the transfer on their side.
Site Content
Game content, odds displays, promotional notices, and lobby information published on 999btc are covered by these terms. We are responsible for what we publish here.
Third-Party Services
External links, game studio software, and payment network infrastructure operate under their own terms. We are not liable for third-party policies, outages, or decisions made outside our platform.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under These Terms
These terms are not one-sided. You have concrete actions available to you at any point — reviewing your transaction history, correcting account details, raising a dispute, or requesting that your account be closed. Each of these is handled through your signed-in account area or through our support team. To review your transaction records, open the account history section after logging in: every deposit, withdrawal, and adjustment is listed there with a timestamp and reference number. If a record looks wrong, note the reference and contact support with the details. Correcting personal information on your account — such as your registered contact details — is done through the account settings page. Some changes may require identity verification before they take effect, following the instructions shown in that section. If you have a question about how a specific term applies to your situation, our support team can clarify it. We do not require you to accept an interpretation you disagree with before raising the question.
Review Records
Your full transaction history is available in the account area after login. Each entry carries a reference number you can use when contacting support about a specific transaction.
Correct Account Details
Update your registered contact information through account settings. Changes that affect identity verification will follow the steps shown on that page.
Raise a Question
If a clause in these terms is unclear or you believe it has been applied incorrectly to your account, contact support with the relevant reference and we will respond in writing.
Request Account Closure
You may close your account at any time by contacting support. Any remaining wallet balance will be processed according to the withdrawal terms before closure is finalised.
CONTACT ROUTES
How to Reach Us About These Terms
If you have a question about these terms, a transaction dispute, or an account matter, use the contact routes published on this site. We do not list channels or hours we cannot stand behind.
Live Chat
Open the chat widget from any page on the site while logged in. Use this for account questions, transaction queries, and clarifications about how a term applies to your situation.
Email Support
Send detailed queries — including reference numbers and screenshots where relevant — to the support email address listed in your account area. Written responses are provided for record-keeping.
Help Centre
The help centre on this site covers common account, payment, and policy questions. Check there first for answers about Nagad, Rocket, and Bank Transfer transaction steps.
HOW WE HANDLE THIS
Inside 999btc: Data, Security and Policy Requests
We handle your account data, cookies, and security settings according to the practices described here and in our privacy policy. If you want to know what data we hold, request a change, or ask about retention, the steps below show you where to go.
Data Handling
Account data — including your registered details, transaction history, and session logs — is held for the period required by applicable law and our operational records policy. You can request a summary through support.
Cookies
We use cookies to keep your session active and to understand how the lobby is used. Cookie preferences can be adjusted through the settings link in the site footer. Disabling certain cookies may affect how the platform functions.
Account Security
Your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately through account settings and contact support with the details so we can review recent session activity.
Policy Change Requests
To request a correction to your account data or to ask about how a specific policy applies to you, contact support in writing. We respond to data and policy requests through the email route listed in your account area.
TERMS FAQ
Questions About These Terms, Answered
These are the questions we hear most often about how these terms work in practice — covering access, payments, account rights, and what to do when something is unclear.
Do these terms apply to me if I am in Bangladesh?
Access to 999btc and the applicability of these terms depends on your local law and whether your region is eligible. If you are in Bangladesh, check the eligibility notice in your account area. Using the platform confirms you have verified that access is permitted where you are.
What happens to my Nagad or Rocket deposit if my account is suspended?
If your account is suspended, any pending or completed deposits are held in your wallet balance. We will contact you through your registered details to explain the reason and the steps to resolve it. Funds are not forfeited without a written explanation and a resolution path.
Can I dispute a transaction recorded in my account history?
Yes. Open your transaction history after logging in, note the reference number of the entry in question, and contact support with that reference and a description of the issue. We review disputes in writing and provide a response to your registered contact.
How will I know if these terms have been updated?
When we update these terms, we publish the revised version on this page and note the effective date at the top. If the change is significant, we will also send a notice to your registered contact. Continuing to use your account after the effective date means you accept the updated version.
What do I do if I want to close my account?
Contact support through live chat or the email route in your account area and request closure. Any remaining wallet balance — whether held in connection with a Nagad, Rocket, or Bank Transfer transaction — will be processed for withdrawal before the account is closed.
Are there parts of the platform not covered by these terms?
Yes. Third-party services — including payment networks like Nagad and Rocket, game studio software, and any external links — operate under their own terms. These terms cover your account and what we publish on this platform; they do not extend to services outside our control.
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